I can’t find the company I want to vote for?

The Best of Durban Readers’ Choice awards is presented in a nomination phase and then a voting phase. During the nomination phase (that runs for around a calendar month), readers nominate their favourite businesses. If a business does not appear on the voting lists (Phase Two), it may be because they were not nominated, or – according to the competition rules and in the spirit of fairness – only sub-categories with more than one nominated business are eligible (i.e. a business cannot run unopposed in a sub-category).

If you believe a nominated company is missing from the list, please Click Here to let us know.

Why can I only vote once per category and for only one business in each sub category?

The intention behind the “Best of” awards is for everyone to have (an equal) say and recognise businesses that they love most. To protect the integrity of the results it is important that we limit the number of times each person can vote. We also ask that voters respect the good spirit of this competition and vote with integrity, keeping within the rules (Terms and Conditions) set.

Why am I having trouble voting when connected to Wifi?

For fairness, the system allows only one submission per category (e.g. Professional Services, Pets, Medical, etc.) per IP address — the unique identifier tied to your internet connection. This means that if someone has already voted using the same Wi-Fi or internet connection, you won’t be able to submit your vote from that network.

A less common issue relates to how mobile networks temporarily reuse IP addresses. In these cases, you may unknowingly inherit an IP address that was previously used to submit a vote, even if you haven’t voted yourself.

To resolve these issues, we recommend the following steps:

• Switch between Wi-Fi and mobile data – The voting process uses a negligible amount of data and this often resolves the issue.
• Use a different internet connection – Such as a friend’s Wi-Fi or a public network that hasn’t been used for voting.
• Try again later or on another day – Your network provider may reassign your IP, particularly on mobile data.
• Try a different device connected to a different network – A new device will only help if it’s on a different connection with a new IP.

These issues affect only a very small number of users but if you’re still experiencing difficulties, please report it (Click here to report issue)

Have another question?

Send us a message in the Enquiry Form on our contact page and we’ll get back to you.